
Love Machines is a book exploring the world of AI chatbots for human relationships and the kinds of intimacy and connection that these tools are currently being used for. Muldoon documents a range of case studies featuring people who use different kinds of AI chatbots as a friend, lover, therapist, or replacement for a real individual, discussing what they’re used for and the companies behind them, as well as testing out a tool himself. The book concludes with his six recommendations for future use of AI chatbots in this relationship-type capacity.
As someone who reads quite a bit around AI, the content of this book wasn’t news to me. However, I appreciate how Muldoon offers a range of examples of how chatbots are used in a more personal way, not just as a tool to answer questions or write things for you, as it feels like for a lot of people who are only aware of ChatGPT and its main use cases, they might not know about other tools and uses of generative AI chatbots. The ‘deathbots’ side of things is perhaps most notable to some people as being similar to multiple bits of Black Mirror episodes, but this book gives more real life perspective on the issue.
Muldoon does discuss the companies and products currently available and in the deathbot chapter does refer to the fact that people creating a chatbot of a loved one are reliant on the company continuing to exist and them still having the money to pay for the subscription. However, I think the book could’ve gone into more depth around the economic side of these tools and the different use cases for them, and in particular how the digital divide and the high cost of subscriptions to these tools mean that it isn’t just a simple case of ‘these might help mental health or loneliness’, but a question of who would even be able to afford that help. I think Muldoon’s final point in the conclusion–that we also need to look beyond technology for solutions to some of the problems these chatbots are apparently trying to solve–is an important one that could’ve been more prevalent in the book before that point, as it offers a critical framework for considering the claims of the technology companies discussed.
This book is an accessible exploration of the use of AI chatbots for human relationships that focuses on real life case studies and a discussion of the tools currently on the market. As it is a new and fast-moving area, there’s not much scope for looking at the longer term effects on human relationships, so it is a book for the current AI moment rather than something that can necessarily last for a long time.









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